shipping AND DELIVERY

Due to the global COVID-19 pandemic, only Express Shipping and Enhanced Shipping options are available

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information that will be sent in 3-5 business days. Please allow up to 72 hours for your tracking information to be updated once tracking code is sent.

We ship to

Asia: Singapore, Malaysia, Thailand, Indonesia, South Korea, Philippines, Hong Kong, Macau, Japan, Taiwan, Vietnam, Myanmar, China via EMS/DHL

Other Asia: United Arab, Uzbekistan, Saudi Arabia, India, Yemen via DHL

America: US and Canada via EMS/DHL

Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile, etc. via EMS/DHL

Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Norway, Hungary, Ireland, Italy, Netherlands, Spain, Switzerland, Sweden, Slovak, UK etc. via DHL/Fedex/EMS 

Other Europe: Romania, Russia, Ukraine, Turkey, Portugal, Estonia, Greece etc. via DHL/EMS/Fedex

Oceania: Australia, Tasmania and New Zealand via EMS

Backorders

The sneaker market is very volatile, we cannot guarantee that we will have all items listed in stock all the time. If your item is not in stock and is not expected to be in stock within 4 business days, we will contact you with details of the backorder and you could revert if you want to wait or substitute with another available model in stock. If you have urgent orders, feel free to whatsapp us at +6582209492 or email us at hypeheistco@gmail.com to ensure your order reaches you on time. 

 

Delays

Delivery dates are just estimated and are not guaranteed. Your order may arrive after the estimated arrival date for various reasons such as:

1. Delay due to weather conditions

2. Delivery is in suburban, rural areas

3. Carriers delay

4. Unavailability of products

5. Delays due to orders being placed on holiday/peak/discount periods

6. Delays due to problems with credit card authorization and verification. 

HELP

INFO

LEGAL

Notice: Sneakers are UA (Unauthorized Authentic). This means that they were produced with the same exact materials, and accessories if any as the official retail pairs. They are the surplus stocks that got left behind and never ended up on the shelves. These extra pairs are 100% retail quality, just not authorized for retail or reselling. Actual shoe box is included in every order. 

©2020 by Hype Heist Co.